Upper Onfleet GSMtasks RoadWarrior Track-POD Tookan Dispatch Science Shipsy Scurri FarEye Upper (5.0) Best Multi-Stop Route Planning & Optimization Software Try Upper For FREE Starting price $80/month Free trial 7 days Key features Live driver tracking, Proof of delivery, Prioritize urgent deliveries/pickups About Upper Upper is the top last-mile delivery software for businesses that are looking to optimize their last-mile delivery operations. Comes with advanced features like proof of delivery, customer notification, active driver tracking, and more, Upper is here to help you with route planning, optimization, scheduling, dispatching, and more. These features from Upper not only help businesses achieve greater customer satisfaction but also reduce the cost of delivery. In addition to this, you can expect a significant reduction in fuel costs knowing how route optimization software can drastically reduce the distance traveled on business routes. Features Simply Import CSV or Excel files to add hundreds of stops at a time Plan and optimize routes based on time or distance as per your preference Assign service time and time window to help driver deliver on-time Prioritize urgent deliveries and delight your customers Schedule optimized routes in advance and dispatch them to drivers Drivers can collect proof of delivery with photos, notes, and e-signatures Send automated and customizable customer notifications through Email or text Keep your customers informed about delivery status and ETAs Live driver tracking feature to actively track the location and progress of your drivers Allows you to make last-minute changes on the go Plan and schedule pickup and delivery in a single route Automatically identify incorrect and duplicate addresses Dispatch routes to your drivers in a single click via Email, Text, or Driver App notification Add unlimited contacts and create routes directly from the contact book Swap routes between drivers in case of emergencies and make last-minute changes on the fly With the reverse route feature, no need to re-plan the entire route again Simply drag & drop any stop and update your timeline automatically With the multi-selector tool, make quick modifications even after routes are optimized Curbside delivery option to make pickups and deliveries smoother Get highly detailed reports and analytics to improve business operations Support via Email, chat, and telephone Integrate Upper with any third-party platform or software, such as an eCommerce portal, CRM, and any other business platform A dedicated driver app that allows drivers to check assigned routes, update delivery status, and collect proof of delivery What People Say About Upper Saved 10 hours per week & delivering 3x more meals with Upper Route Planner. It’s easy to take proof of delivery, the speed is great, it’s super super fast! Ben Parker, Delivery Manager of Flavors2Go Onfleet (4.7) Last Mile Delivery Solution for Varied Businesses Worldwide Learn More Starting price $500/month Free trial 14 days Key features Real-time data, Analysis & improvement, Proof of delivery About Onfleet Onfleet frequently refers to itself as the most advanced last-mile delivery platform on its website. While many would like to dispute this claim, it is a fact that Onfleet does have features that are often unrivaled by most of its competitors. Not only is Onfleet capable of making efficient routes for last-mile delivery, but it can also produce added clarity during operations with its in-built driver chat feature. . Pros The user interface of Onfleet is easy to use for new dispatchers due to its clean and intuitive design The inbuilt driver chat window is a very convenient feature if you want to communicate last-minute details to any staff members. On Onfleet, the KPIs are represented visually, which makes it very easy and quick to grasp, leading to faster analysis of business operations. Jillian. T “With us needing to do 2,000 deliveries per day, we really needed a straightforward and high-capacity route optimization too. OnFleet is that and everything more. I love that there’s a driver app, in-app communication, and real-time tracking.” Cons The pricing of Onfleet is quite high, considering the features that it offers to customers. The accuracy of the ETAs is not dependable, as the time estimates are often too pessimistic. The software doesn’t have mobile support for dispatchers. It has quite a lengthy process for adding drivers and assigning them to teams. Hannah. K “The price point feels a little bit too high since the last increase” GSMtasks (4.6) Automated Route Planning Software Learn More Starting price €14 Free trial 14 days Key features Complex Multi-Stop Routes & Live Tracking About GSMtasks GSMtasks is a software solution that is built for optimizing last-mile operations. Using the features from GSMtasks, businesses can manage operations easily due to the added visibility. It offers a range of tools and features designed to streamline the entire workflow, from assigning tasks to field workers to tracking their progress and managing communication. The platform is commonly used by businesses in industries such as logistics, transportation, field services, e-commerce, and more. It helps organizations improve efficiency, increase productivity, and enhance customer service. Pros GSMtasks has a very active and helpful customer service team that is ready to assist you with any issues that you may have Crew workers can quickly adapt to the user interface as it is easy to navigate and understand for the crew. The customer service is straightforward, friendly, and extremely helpful. Heather P. Daily use of the software is user-friendly and easy to learn. Some great features like route optimization and customizable PODs. The support team is excellent. Developers are open to requests and are quick to fix any bugs (of which there haven’t been any we haven’t inadvertently created ourselves). Cons There are a lot of unexplainable glitches and crashes when using the software, which makes users question its reliability in high-priority operations. Extra features like API integration are relatively expensive. Advanced customization is not as clear or easy to implement. Johann K. “Technical problems from day-to-day – poor quality. It really makes you mad if you are in a hurry, but the app just crashes.” RoadWarrior (4.5) Best Multi-Stop Route Planning and Dispatching Software Learn More Starting price $14.99/month per user Free trial 7 days Key features Optimize routes quickly, Third-party integration About RoadWarrior RoadWarrior is a mobile route planning and optimization app that is designed mainly for field sales representatives, delivery drivers, and professionals who want to plan and navigate their routes efficiently. This is highlighted by its pricing plan and user interface that is more geared towards solo delivery drives. That being said, they also have the RoadWarrior Flex variant for teams, which allows dispatchers to plan and optimize routes. However, it is limited to only 200 stops per route and does lose out on essential features like proof of delivery and live driver tracking. Pros Teams that are new to RoadWarrior should not have any hassles with onboarding as the app is user-friendly for users to optimize routes quickly. RoadWarrior is an affordable route planning option for businesses that are just starting out, as their plans are capped at $14.99 per driver. The premade integration with Fed-Ex and Ontrac allows drivers to upload their manifests directly into their route plan. Riley B. I love RoadWarrior it is so easy to use and easy to set up. It helps me know how fast my crews are moving through their lists and lets me know what they get done so I know who and how to bill. Cons Managers have little visibility on the progress of operations as there is no option for live tracking of the driver’s vehicle. There is no way to validate the completion of delivery as there is a lack of proof of delivery for package pickup or delivery. The advanced plan has a limit of 200 stops to add to a single route which can prove to be inadequate if you have a lot of stops and multiple drivers. Matthew D. Lost the ability to see other drivers’ routes from the mobile app. I now have to bring my tablet and log in to the website. The websites’ security certificates have expired for over a year now. Customer service is limited to email. Track-POD (4.6) Delivery Management Software For Businesses of all Sizes Learn More Starting price $35/month per vehicle Free trial 7 days Key features Scheduling, Activity Tracking, Alerts/Notifications About WorkWave Large delivery services that need an all-encompassing last-mile delivery management platform tend to choose Track-POD for its diverse array of features. As the name suggests, Track-POD comes with a lot of proof of delivery and tracking features that help you monitor your operations Alongside multiple proof of delivery and tracking options, you get the ability to perform regular vehicle inspections to check the roadworthiness of your fleet. Dispatchers and managers can also communicate with the drivers instantly, as Track-POD facilitates two-way communication. Pros Using Track-POD, dispatchers can easily plan a route with a lot of stops as the software is not prone to slowing down under load. Facilitates two-way communication between managers and drivers using an inbuilt chat feature for quick transfer of information. Users may require some time and training to utilize its features fully. Pavlos M. This software is easy to use with many features that can make your life easier. You can see all your orders and routes on the map. So planning becomes child’s play. It gives a very detailed analysis of your working day/period. The support team is great. Quick responsive, and willing to help. Track-POD loosens your hands and really helps you control your delivery business. Cons Users have reported that the driver app often crashes randomly without any obvious reason, hindering the progress of drivers. Track-POD is known for having limited customization options, including limited custom fields, which do not allow you to plan routes with additional parameters. The software has the inability to remove a delivery stop on a route once the driver has started their route Jake W. There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for delivery in the admin UI. The app has the info, so why not show it? They have a good API but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained. The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing. Editing orders and routes after starting them is convoluted and unnecessarily difficult. If the drivers miss a step in the app, the admin user cannot fix it. Tookan (4.3) Delivery Management Software for On-demand Delivery Businesses Learn More Starting price $129/month Free trial 14 days Key features Monitor delivery activities in real-time, Third-party API integration About Tookan Tookan is a comprehensive delivery management software designed to streamline and automate commercial delivery processes. It offers a wide range of features and tools that allow businesses to manage their delivery fleets easily, track orders in real-time, and optimize their delivery routes. Businesses can use Tookan to improve their delivery process and increase operational efficiency. The platform provides a centralized dashboard from which organizations can create and manage delivery assignments and designated drivers and watch their progress in real-time. Pros Flexibility in subscription plan options as addons are available for businesses to scale up features according to their requirements Tookan offers a lot of features to monitor delivery activities and agent’s actions on the go to managers and dispatchers It has sector-specific solutions for various industries like food delivery, waste management, and cannabis Pennye J. Its ease of use and the ability to set various filters to scale the routing based on time or distance. Cons Customers report that customer service is lacking in terms of effectiveness and support. Tracking freezes at times, and it becomes hard to track the driver’s location, which affects the overall visibility of operations. James L. Not working as it should, and no contact from Tookan support. Dispatch Science (4.8) Delivery Management Software for On-demand Delivery Businesses Learn More Starting price $650/month Free trial N/A Key features Automated dispatching, cloud-based routing About Dispatch Science Dispatch Science is a last-mile delivery optimization program that is powered by AI to improve your overall operational efficiency. It is a cloud-based platform which makes it quite reliable for businesses that need automated route planning and dispatch. Though despite its ability to optimize the last-mile delivery process, customers tend not to opt for it due to its high pricing. Not only is the initial price high compared to competing software, but you also have to pay additional fees for features like analytics and API integration Pros Dispatch Science allows you to fully automate the dispatching process, which means that you will not have to spend extra time behind stop allocation. The cloud-based nature of the software ensures reliability and consistency in the quality of services. The platform offers real-time tracking and monitoring of vehicles and field personnel, providing businesses with visibility into their operations. Matthew S. Dispatch Science provides us with the ability to manage every aspect of our business. Having one system that auto-dispatches, plans, and optimizes routes, manages receivables, and creates driver settlements is imperative to our success. This software is so user-friendly we were able to train our entire operations team in just a few short hours. We especially like the web-based platform that we can log into from anywhere on any device. Cons Driver’s app has compatibility issues that may hinder the adoption and usability of the app for workers. Dispatch Science offers various customization options, businesses with highly unique or complex requirements may face challenges in tailoring the software to their specific needs. There are a bunch of UI enhancements that could be made to improve productivity. Doniel Penn After the update that just came out on 10/31/22, if I could give zero stars, I would. It’s worse than it was before the update. It still crashes when I try to scan, but now it doesn’t even attempt to open the camera at all. I now can’t even take a picture of the item. I have the flagship Samsung galaxy s22 ultra. My old s9 works, but the s22 ultra doesn’t. If you have the latest flagship Galaxy phone, this developer has no clue how to code for it and now has no option for Waze. Why’d Y’all remove Waze? Shipsy (4.7) Delivery Management Software for On-demand Delivery Businesses Learn More Starting price N/A Free trial N/A Key features Manage first and last-mile deliveries, Automated routing About Shipsy Shipsy is an innovative logistics management platform that enables shipping and freight firms to digitize their operations, increase productivity, and provide a great customer experience. Shipsy allows businesses to manage logistics, from order placing through tracking and delivery. Its full array of features and technology capabilities allows businesses to streamline their logistics processes, save money, and create a smooth end-to-end experience for their consumers. Pros The layout of the user interface is very intuitive, which makes the software very easy to use for dispatchers. Shipsy is suitable for managing both first-mile and last-mile delivery operations, making it useful for a wide range of businesses. The software provides ease of use and an intuitive solution for managing a logistic supply chain. Sumankumar Y. The best part of the software is its user-friendly User Interface, which makes the end user’s experience joyful. The software is designed in such a way that all similar function features are placed beside each other making it easier for the user to navigate tabs which saves time and energy in locating required options. Almost all the details available can be exported in a downloadable file helping the user to work on the file. The features give the end user a customization option to view or work on the required details. Cons Shipsy’s customer service team is not helpful to many customers, which may leave you stranded when you encounter any challenges. Sometimes the timelines are not followed, and there would be many unexpected bugs in the app and dashboard. Shipsy’s team needs to relook at its delivery strategy to serve its services and solutions in a rapidly changing customer environment. Anand M. The response time from team Shipsy & customer service is not as per our expectation or below average… It needs to be improved. Scurri (4.7) Delivery Management Software for Faster Retail Deliveries Learn More Starting price N/A Free trial N/A Key features Mass label generation, Last-mile shipping management About Scurri Scurri is a highly beneficial final mile delivery software for all business owners, from label generation for shipping to third-party integration. Scurri enables business owners to experience increased efficiency, real-time tracking of orders, and improved customer satisfaction. Scurri allows e-Commerce businesses to increase their retail efficiency with reduced operating costs. Scurri allows for live tracking of orders. Logs generated include the speed, cost, and other metrics throughout the journey enabling business owners to improve the process further. Pros Because Scruri handles the entire last-mile delivery system, there is basically no stress regarding delivery for its users. Scurri has a very supportive customer service team that is ready to help you with any issues that you encounter while using their services. Easy to see information, and the team is really kind and helpful. They respond quickly to any queries and are happy to add features and work with their dev team to improve the system. Ricky Prior to Scurri, we were manually typing in all orders via the Royal Mail DMO system. Due to rapid company growth, this became an issue. Scurri solved this issue with their direct Magento integration. We’ve now expanded and used several carriers in Scurri, allowing us to save costs by sending packages on the most cost-effective method via Scurri’s automation rules. And their customer service team has always been very responsive and helpful. Cons There have been cases where Scurri has been unable to integrate its program with other software solutions. There are some aspects regarding the reporting side that users are struggling with. Searching for orders in the system can, at times, be slow for staff and mean using downloads as a quicker method. Andrew Marcou We currently use several 3rd party integrations with Channeladvisor, and Scurri has by far the most downtime. Whilst I understand there are 2 parties in said integration and issues are often caused by the other, this is not my concern. I pay a fee to Scurri for a solution between both parties and expect them to communicate regularly to ensure that the service I pay for has no downtime. FarEye (4.7) Delivery Management Software for On-demand Delivery Businesses Learn More Starting price N/A Free trial N/A Key features Manage first and last-mile deliveries, Automated routing About FarEye FarEye is a software solution that is made to improve last-mile deliveries by providing businesses with accurate routing and tracking abilities. These tracking features allow businesses to have greater visibility on delivery operations. Because FarEye can also integrate itself with order management systems and CRM platforms, it is also used by larger businesses that want to improve their operations. Dispatchers using FarEye don’t have to worry about manual dispatching either, as those processes are automated. Pros Fully automatic routing and dispatch take the majority of work out from the process of last-mile delivery planning. With great features like real-time tracking and monitoring, auto-routing and auto-assigning, etc., it becomes easy for you to maintain your routing operations. Ease of usage and almost Nil manual data inputs. Jaydeep D. FarEye’s platform supports exhaustive features like automated routing for dispatch, on-demand dispatch for JIT Requests, capacity planning, live performance dashboard for multiple branches, Reports, and analytics to improve the speed of decision making, Geo coordinates & ePoD capture, live tracking and ETA to the customer, one-touch assist buttons for employees on the go, high data security with in-built MDM, BPM Engine among many others. Cons FarEye is very complicated to implement into your regular operations and requires a lot of back and forth to get started. Customers have noticed that the software has integration issues when trying to work with other systems. The process flow is not seamless for users to avoid manual interventions. Guni B. Make it more flexible in terms of process implementation without adding too many steps. The process requires too many actions to be performed in order to move forward. – Add more search criteria in addition to the AWB, for us, all customer attributes are extremely important – All releases should have configurations that have been tested and signed off on staging. We have experienced that the final release lacks some of the staging configurations. This needs to be managed better to avoid double work from our side, which can get frustrating. Frequently Asked Questions What to look out for in last-mile delivery management software? Here are essential features to keep in mind when looking for advanced delivery software or last-mile logistics software Real-time web dashboard Automatic driver dispatch Last-mile delivery management platform Robust analytics and reporting Important Metrics Availability on all devices Which is the best last-mile delivery management solution? Different solutions cater to businesses in slightly different ways. Amongst the ones mentioned above, Upper is the best choice for all-rounded management software. It is affordable, manageable, highly optimized, and provides a better delivery experience. What does last-mile delivery actually do? It guides the owners to achieve the desired business goals with fewer resources. Also, it helps them to improve the customer experience and make last-mile operations smooth. It makes a simpler route plan for the driver to carry out multiple deliveries in a short time. What are the advantages of using last-mile delivery software? The last-mile delivery software lets you make last-mile delivery operations considering the road and weather conditions. Therefore, it will reduce operational costs and save the valuable time of business owners. Minimizing the overall last-mile delivery costs will help you achieve the financial goals for your business. Conclusion Nowadays, the right delivery software or route planner can help you in multiple ways as far as last-mile delivery is concerned. If you are willing to switch to a fully automated process, you can choose any one of these software, depending on your requirements. All the software solutions mentioned have their own strengths and weaknesses that can be beneficial for your business operations. But wouldn’t it be nice to have one solution that can cover all of your delivery route optimization needs as your business grows in terms of scale? Last-mile delivery optimization software like Upper is built to help both small and large-scale businesses take their delivery operations to the next level. Offering top-of-the-line features is Upper’s specialty which can be experienced using our 7-day free trial. Author Bio jaymin Read more. Share this post:
